I cannot login to my account

If you are having trouble logging in, please check your email address and password and try again. If you still cannot login, try resetting your password. If it does not help, please contact us.

How can we manage resources that usually recover within 1-2 minutes and avoid receiving notifications when they are recovered?

To manage resources that typically recover within 1-2 minutes and avoid receiving notifications upon recovery, you can utilize the "Grace period" feature available in the "Advanced settings" section for each resource. By setting a specific grace period, our system will wait for the resource to recover within that adjusted time frame before triggering any notifications. This allows you to avoid unnecessary notifications for resources that quickly bounce back after a temporary downtime.

Pinghome notified us that my website is down. From our side it is working but because of some issues it responds too slower than usual. What is the reason?

Pinghome is monitoring your website and if your website responds slower than 30 seconds, we detect it as a timeout and we notify you. You can check your website status in Pinghome dashboard.

What user agents does Pinghome use to check my website?

We use our own user agents, most common one is Pinghome/1.0.0

How can I whitelist Pinghome bot?

For allowing us to check your resources please navigate to your firewall rules and add Pinghome/1.0.0 as a user agent. If you would like to specify a custom user agent (example: Pinghome/1.0.0 Bot (some unique text)) for your resources, please contact us.

From which IP addresses are you checking the URLs?

We strongly recommend configuring your firewall to allow our User-Agent, as our IP addresses may change periodically. But, you can also refer to the list of our IP addresses, which is available at https://www.pinghome.io/ips.txt .

I do not want to get notified about my website status. What can I do?

You are getting notifications about your website status by default. You can pause them in your resources page or simply delete all your resources. If you still get notifications, please contact us.

How can I delete my account?

To delete an account, you can use the customer settings menu from the console.

🚀 The Server and Cron Job (Heartbeat) monitoring can now detect anomalies based on intervals!

Latest updates

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Jan 31, 2025

Proactive Server and Cron Job (Heartbeat) monitoring with smart anomaly detection

Our interval-based anomaly detection system continuously tracks server metrics and scheduled tasks at set intervals. Minimize downtime, prevent failures in server and cron job monitoring, and maintain operational stability without manual checks.

How does interval-based issue detection improve monitoring?

For Server Monitoring: Detects when metric data is not received within the expected interval and alert your team instantly, ensuring proactive issue resolution before disruptions occur.
For Cron Job (Heartbeat) Monitoring: Identifies missing heartbeats in real-time, ensuring scheduled tasks and critical processes run without interruption.
Proactive Alerts: Take immediate action before issues escalate, ensuring system reliability and performance.

Features

Server Monitoring

Our system continuously collects server metrics at predefined intervals. If metric data is not received, an alert is immediately triggered, notifying your team. This ensures continuous monitoring accuracy and allows quick response to missing data.

Cron Job (Heartbeat) Monitoring

Monitor scheduled tasks with precise interval-based detection. The system expects heartbeat signals at the set interval. If a cron job doesn't run as expected on schedule, your team will be automatically notified, allowing you to take an immediate action.

New Account Usage Menu

Easily track your usage limits and consumption with the new Usage menu. This feature is available to all accounts, including individual users and teams, ensuring transparency in monitoring allocation. If the limit is fully reached, no new monitors or alerts will be processed until additional capacity is added or an upgrade is made.

How to Increase Your Limits?

Upgrade your plan that supports increased limits.
Contact sales@pinghome.io for additional usage options.
Adjust your monitoring setup by removing or disabling unnecessary ones.

We are in the process of developing custom rulesets!

Custom rulesets are being developed to give you greater flexibility in monitoring your infrastructure. You'll soon be able to define custom detection criteria for server and cron job monitoring, ensuring a more precise and customized approach to issue detection. Stay tuned for updates! 🚀