Discover the top 10 incident management tools of 2025—built to detect, respond, and resolve issues fast, with smart automation and real-time insights.
When an incident happens, speed is everything. Whether it’s a server outage, a bug, or a security breach, the longer it takes to resolve, the more it costs. Incident management tools are designed to minimize that time, helping teams respond, fix, and get back to work.
In 2025, the best tools have evolved to do more than just alert you. They help prevent issues before they escalate and automate the repetitive tasks that slow teams down. But with so many options, how do you know which one actually works?
This guide breaks down the top 10 incident management tools for 2025, focusing on the ones that get the job done. We’re jumping straight into it.
Managing incidents can be a headache. Pinghome makes it easier.
You can set custom incident trigger rules that work with your existing services, like AWS, New Relic, Microsoft Azure, and others. This helps you filter out noise and only get alerts when something really matters. No more wasting time on issues that aren’t critical.
On-call management? It’s built in. With Pinghome, you don’t need third-party integrations to connect monitoring and incident management because it’s all in one place. Whether it’s website uptime, server health, or application performance, Pinghome handles it directly, triggering alerts and escalation policies without relying on tools like PagerDuty. That means when something goes down, the right person is notified immediately. No extra setup required.
When an incident does happen, Pinghome lets you automate the response. Set up workflows that automatically kick off, so your team doesn’t have to scramble to handle the basics. This saves time and keeps things moving smoothly.
With Pinghome, your team gets the right information at the right time, and they can act quickly to resolve issues. Simple, efficient, and built for the real world.
Starter - €8.75/month
- 1 Server & 3 Heartbeat monitoring
- 1 Incident ruleset for both server and heartbeat
- 20 SMS alerts/month
- 1 user with up to 3 status pages
Basic - €25/month
- Everything in Starter, plus:
- 5 Server & 10 Heartbeat monitoring
- 5 Incident rulesets for servers and heartbeats
- 60 SMS/month
- Slack integration, on-call scheduling, and more
Pro - €87.5/month
- Everything in Basic, plus:
- 15 Server & 25 Heartbeat monitoringg
- 20 Incident rulesets
- 200 SMS/month
- 3 Teams (up to 5 members each) and individual support
ServiceDesk Plus by ManageEngine automates incident logging across multiple channels like email, chat, phone, and web portals, ensuring quick and accurate ticket creation. Incidents are automatically assigned to the right technicians based on their expertise, and the platform offers features to categorize, prioritize, and resolve issues efficiently. Customizable templates help collect the necessary details for faster incident resolution.
The platform also supports ITIL procedures, SLA tracking, and a self-service knowledge base to improve turnaround times and reduce recurring incidents. With automated notifications and custom surveys, ServiceDesk Plus enhances communication between your team and end-users, ensuring consistent incident resolution and improved service quality over time.
ManageEngine ServiceDesk Plus offers three pricing tiers based on features and team size.
- Standard ($13 per technician/month) – Basic IT help desk functionality.
- Professional ($27 per technician/month) – Adds IT asset management.
- Enterprise ($67 per technician/month) – Includes asset management, change management, and project tracking.
Pricing scales based on the number of technicians and nodes, starting at $645 per year for two technicians and 250 nodes in the Professional edition. Additional add-ons like CMDB, service catalog, project management, and live chat are available at an extra cost.
PagerDuty is an incident management platform specifically designed to help ITOps and DevOps teams automate incident detection, tracking, and resolution. It consolidates alerts, correlates related events, and assigns incidents to the appropriate responders to minimize downtime and improve operational efficiency.
With PagerDuty, teams can streamline on-call scheduling, automate escalations, and integrate with existing monitoring and collaboration tools. The platform also provides reporting and analytics features to help teams improve their incident response processes over time. Additionally, PagerDuty offers various resources, including reports, webinars, and a community forum, to support users in refining their workflows.
PagerDuty offers four pricing tiers to accommodate different team sizes and incident management needs.
- Free – Designed for small teams (up to 5 users), this plan includes on-call scheduling, unlimited API calls, and over 700 integrations.
- Professional ($21 per user/month) – Adds chat integrations, escalation policies, status pages (250 subscribers), basic ticketing, SSO, and predefined incident roles.
- Business ($41 per user/month) – Offers custom fields, advanced ITSM integrations, internal status pages, and business response features.
- Enterprise (Custom pricing) – Includes advanced incident workflows, premium Slack actions, post-incident reviews, and bi-directional ServiceNow sync.
Additional add-ons like AIOps, stakeholder licenses, and live call routing are available for higher-tier plans.
OpsGenie helps teams stay on top of critical incidents by managing alerts, automating escalations, and ensuring the right people are notified. It categorizes incidents based on priority and time, sending alerts through multiple channels, including phone calls, SMS, and push notifications. If an alert goes unanswered, OpsGenie automatically escalates it to keep incidents from slipping through the cracks.
The platform integrates with over 200 applications, allowing teams to connect it with their existing workflows. It also offers automation tools to streamline incident response and reporting features that provide insights into resolution efficiency. Since 2021, OpsGenie’s functionality has been embedded in Jira Service Management Cloud, making it a natural fit for teams using Atlassian products.
OpsGenie offers four pricing plans with options for monthly or annual billing:
- Free – $0 for up to 5 users. Includes basic alerting and on-call management.
- Essentials – $9.45 per user/month (billed annually) or $11.55 (billed monthly). Adds incident management and increased notification limits.
- Standard – $19.95 per user/month (billed annually) or $24.15 (billed monthly). Offers unlimited alerting, advanced integrations, and flexible workflows.
- Enterprise – $31.90 per user/month (billed annually) or $38.50 (billed monthly). Includes premium collaboration tools, advanced incident response, and enhanced visibility.
All paid plans come with a 14-day free trial, and additional discounts are available for larger teams.
xMatters is a powerful platform that helps teams automate workflows and coordinate responses, but it may take some patience to set it up correctly. It offers on-call scheduling, though shifts must be predefined, and changes require additional setup. Alerts are managed through workflows, integrating notifications with schedules and escalation policies.
The incident dashboard provides a timeline of events, allowing teams to track progress and status changes. Integrations are available for various services, with common setups being straightforward, while more complex configurations may require additional documentation. xMatters is also part of the EventBridge ecosystem, making it a suitable option for teams already using related tools.
xMatters offers flexible pricing plans for businesses of all sizes, with options for monthly or annual billing:
Free – $0 for up to 10 users. Includes basic on-call management, incident management, and limited service reliability features.
Starter – $9 per user/month (billed annually) or $10 per user/month (billed monthly). Adds scalable incident management, reporting and analytics, and AIOps.
Base – $39 per user/month. Best for identifying, preventing, and resolving issues across multiple teams, with enhanced incident management and unlimited integrations.
Advanced – Contact for pricing. Includes unlimited everything for global enterprises, with advanced features and enterprise-grade scalability.
AlertOps centralizes incident management by aggregating alerts from multiple sources into one dashboard. The platform supports tons of integrations with tools like Datadog, Bugsnag, and Freshservice, making it a pretty good choice for teams in DevOps, SecOps, and IT operations.
Key features include dynamic routing, which directs incidents to the right team based on real-time context, and customizable playbooks to guide response. It also offers an incident timeline to help track progress and analyze resolutions. With native integrations and open APIs, AlertOps fits seamlessly into your existing toolset.
AlertOps offers four flexible pricing plans to fit the needs of small to large teams:
- Starter – $0/month for up to 5 users. Includes on-call scheduling, unlimited API calls, enriched alerts, and online help.
- Standard – $8 per user/month. Includes alerting, on-call scheduling, and support for small teams (up to 10 users).
- Premium – $18 per user/month. Adds advanced incident response automation and more customization options for teams.
- Enterprise – $28 per user/month. Designed for major incident management with enterprise-grade features.
Datadog Incident Response integrates monitoring, paging, and incident management to improve incident resolution. It combines real-time observability with automated workflows and on-call management, allowing teams to resolve issues faster. Features include AI-generated incident summaries, integration with tools like Jira and ServiceNow, and automated runbooks to mitigate incidents and focus on root causes.
With Datadog, incidents can be declared directly from pages or telemetry data, ensuring critical information reaches the right responders quickly. The platform also provides automatic incident documentation, rich data to improve system health, and customizable dashboards to track performance.
Datadog offers separate pricing plans for incident management, on-call management, and incident response:
- On-Call - $20 per seat/month (billed annually) or $29 per seat/month (on-demand). Includes unlimited on-call schedules, escalations, routing rules, and pages via SMS, voice, mobile push notifications, or email. Plus analytics for service health and team performance.
- Incident Management - $30 per seat/month (billed annually) or $43.20 per seat/month (on-demand). Includes incident declaration, automated incident timelines, Slack and Jira integrations, incident roles and tasks, and one-click AI-generated postmortems.
- Incident Response - $40 per seat/month (billed annually) or $58 per seat/month (on-demand). Includes all features from On-Call and Incident Management, offering end-to-end remediation with full coordination and advanced automation.
Splunk On-Call (formerly VictorOps) offers basic on-call scheduling and alerting features, with some limitations in customization, particularly for alert escalations and calendar embedding. Incident management is handled through a timeline-based system, where users need to switch views to manage incidents like acknowledgment or resolution. The platform is designed to be user-friendly, with an easy setup process.
Splunk On-Call supports a variety of integrations, allowing users to connect with various tools using webhooks. While it provides a solid range of integration options, the integration with Splunk’s monitoring tools requires manual setup and isn’t as seamless as other platforms. This makes it a lot less attractive for teams already using Splunk for monitoring.
Splunk shows a single price for On-Call: $5 per user/month (billed annually) for up to 10 seats.
But it’s important to note that this covers just the basics. Splunk is not very well known for being transparent with its prices and urging users to reach out to the sales team for accurate pricing info.
Incident.io integrates incident management directly into Slack, making it easy for teams to respond quickly and stay organized. Automated workflows and built-in AI help mobilize your team fast and streamline the response with minimal effort. You can create incidents and track follow-ups all within the platform without any hassle.
What’s great about Incident.io is its focus on collaboration and making the post-incident process smooth. Whether you’re directly involved in resolving the issue or keeping an eye on things from a higher level, you’ll get the updates you need in whatever format works best for you. It also automatically generates timelines and follow-up tasks to keep everything consistent and make post-incident reviews easy.
Incident.io has really simple pricing, only offering 3 plans, one of which is the custom, Enterprise plan. Here’s the rundown:
Team – $19 per user/month - Includes on-call and alerting, Slack-native incident response, and a status page.
Pro – $25 per user/month - Includes everything in Team, plus advanced insights, post-incident processes, and private incidents.
Enterprise – Custom pricing - Includes everything in Pro, plus a dedicated account manager and advanced access control.
Better Stack provides an all-in-one solution for incident management, combining on-call scheduling, alerting, incident tracking, and status page management. It offers an intuitive drag-and-drop calendar for scheduling, along with integrations for Gmail and Outlook.
Alerting is handled through phone calls, SMS, email, and push notifications, with Slack and Microsoft Teams integration available via advanced escalation policies. The incident dashboard features a timeline view, allowing teams to collaborate efficiently and easily create post-mortems.
While Better Stack doesn't offer a public integration directory, it supports essential monitoring tools like Datadog, New Relic, and Prometheus, with other integrations possible via webhooks or Zapier. Customer support integrations include Zendesk and Front. Its streamlined setup and unified platform make it a solid choice for teams looking to manage incident response, monitoring, and status pages all in one place.
Better Stack offers a core set of features for incident management, on-call scheduling, and monitoring, with additional add-ons to further tailor the platform to your team’s needs:
- Responder: $29 per user/month - Includes on-call scheduling, alerting, unlimited phone/SMS alerts, and collaboration tools.
- AI Incident Silencing: $50/month - Automatically silences irrelevant incidents to reduce noise and improve performance (up to 500 incidents).
- Slack-based Incident Management: $9 per user/month - Automates workflows and enables incident management directly in Slack.
- Call Routing: $208 per phone number/month - Routes incoming phone calls to the on-call person and creates incidents automatically. Available in select regions.
This pricing gives you a lot of flexibility to tack on only the features that you need, but all the different options do add a little extra complexity when choosing the right setup for your specific needs.
The Best Incident Management Tools Quick Breakdown
| Tool |
Best for |
Minimum cost |
| Pinghome |
Easy, reliable monitoring and incident management with a focus on ease of use and minimal setup |
Starts at just €8.75/month |
| ManageEngine |
Comprehensive IT management with robust incident management |
Starts at $13/month |
| PagerDuty |
Enterprise-level incident management |
Starts at $21/month |
| Opsgenie |
Streamlined incident management with robust on-call scheduling |
Starts at $9.45/month |
| xMatters |
Automated incident management with advanced communication tools |
Starts at $9/month |
| AlertOps |
Incident management and on-call scheduling |
Starts at $8/month |
| Datadog |
Integrating monitoring, alerting, and incident management into a seamless workflow |
Starts at $20/month |
| Splunk |
Comprehensive incident management with a strong focus on data-driven insights and log analysis |
Starts at $5/month, but exact pricing is vague |
| Incident.io |
Slack-based incident management |
Starts at $19/month |
| Better Stack |
Integrated incident management with a focus on on-call scheduling |
Starts at $29/month |
Conclusion
When evaluating incident management tools, it’s clear that different solutions cater to different needs. Tools like PagerDuty, Opsgenie, and Datadog offer comprehensive features, but they come with a higher price tag. For teams that don’t need all the advanced features these tools provide, Pinghome is a strong alternative. It offers a solid set of core capabilities, including on-call scheduling, alerting, and incident tracking, all at a much more cost-effective price.
If you're looking for a simple and cost-effective incident management solution, Pinghome is a great fit. It combines monitoring, alerting, and response in one seamless platform, so you don’t need extra integrations. With everything built in, your team stays organized and responds faster without the added complexity or cost.
For teams focused on keeping costs down while maintaining effective incident management, give Pinghome a try today.
